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Tuesday, February 11 • 3:00pm - 4:00pm
Elevating the Customer Journey Through Every Aspect of the Event

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Learn strategies from dynamic executives and industry leaders to provide an unmatched customer journey from purchase to participation. We'll dive into parking, ticket insurance, and venue/game-day experiences that will keep your customers coming back again and again.

avatar for Maureen Andersen

Maureen Andersen


avatar for Bryan Derbyshire

Bryan Derbyshire

CEO & Founder, Protecht
avatar for Jason Heggemeyer

Jason Heggemeyer

Associate Director of Athletics, Ticketing and Sales & Customer Service, University of Illinois
avatar for Tony Albanese

Tony Albanese

Chief Strategy Officer, ParkHub
avatar for Brent Fletcher

Brent Fletcher

Associate Athletics Director, Ticket Services, Texas Tech University

avatar for StubHub


Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →

Tuesday February 11, 2020 3:00pm - 4:00pm PST
Grand Ballroom E-F