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Sunday, February 9
 

8:30am PST

HACnet Golf Tournament
"THE SCRAMBLE"
The Four-Man Scramble

Each team’s players will hit from the tee-box, then the team members choose the best of the four shots for the next shot. All team members then play the second shot from that location, and again choose the best shot.

Play continues in this manner until the hole is completed. The team then records its score and maintains that format for all 18 holes. One score per team per hole. Teams will use a minimum of one tee shot from each player during the round.

We will serve up a box lunch, and reward you with prizes for 1st, 2nd or last place.

Sponsors
avatar for Weldon, Williams & Lick, Inc.

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing
Weldon, Williams & Lick’s focus has always been on connection. The products and services we provide connect organizations to their fans and people to experiences. Whether it be a ticket to attend a game, the opera, or a museum exhibit, a souvenir is a powerful reminder of a memorable... Read More →


Sunday February 9, 2020 8:30am - 1:30pm PST
Pelican Hill Golf Club 22800 Pelican Hill Road South, Newport Coast, CA 92657

3:00pm PST

Registration Happy Hour
Welcome drinks will be hosted by Protecht in the Hook and Spear Lounge on Sunday afternoon from 3pm- 4pm as you arrive at PACnet. So grab your badges at Registration, and head over to Hook and Spear. Immediately following this happy hour, we will see you at the Opening Reception out by the pool at 4pm.

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Sunday February 9, 2020 3:00pm - 4:00pm PST
Hook and Spear Restaurant 900 Newport Center Drive, Newport Beach, CA 92660

4:00pm PST

Opening Reception
Get reacquainted with your colleagues before settling in for the conference. A must-attend for clients, business partners, and Paciolan staff. Enjoy free drinks and hors d’oeuvres located in Newport Coast and Hotel Foyer. 

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Sunday February 9, 2020 4:00pm - 7:00pm PST
Newport Coast & Hotel Foyer
 
Monday, February 10
 

6:30am PST

PACnut 5k Run
Pack your sneakers again and join us for the PACnut 5K Run…because only a nut would get up this early at PACnet! With our event location on the scenic Pacific Coast Highway, enjoy breathtaking ocean views on this invigorating run before hitting the conference.

All running levels are encouraged to participate – run at your own pace.

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Monday February 10, 2020 6:30am - 7:30am PST
Hotel Lobby

8:00am PST

Registration and Continental Breakfast
Registration and Continental Breakfast

Monday February 10, 2020 8:00am - 9:00am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

9:15am PST

Welcome and Keynote with Kim Damron and Keith White
Kim will welcome the community with updates on the business and set the tone with themes for the conference.

Keith will cover the product and technology solutions vision.

Speakers
avatar for Kim Damron

Kim Damron

CEO & President, Paciolan
As President and CEO of Paciolan, Kim manages the direction and vision for the entire company, including client satisfaction, retention and direction of all products, services and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging... Read More →
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 25 years as a technologist, including 11 years in the ticketing industry, Keith oversees... Read More →


Monday February 10, 2020 9:15am - 10:15am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

10:15am PST

Coffee Break with Business Partners
Coffee Break

Monday February 10, 2020 10:15am - 10:45am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

10:45am PST

Paciolan Product Keynote with Keith White and EJ Liao
Keith White and EJ Liao Will address the product roadmap and technology solution's future visions.

Speakers
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 25 years as a technologist, including 11 years in the ticketing industry, Keith oversees... Read More →
avatar for EJ Liao

EJ Liao

VP, Product Management, Paciolan


Monday February 10, 2020 10:45am - 11:45am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

11:45am PST

In-N-Out Burger Lunch
Enjoy a Southern California favorite on us!

Sponsors
avatar for Weldon, Williams & Lick, Inc.

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing
Weldon, Williams & Lick’s focus has always been on connection. The products and services we provide connect organizations to their fans and people to experiences. Whether it be a ticket to attend a game, the opera, or a museum exhibit, a souvenir is a powerful reminder of a memorable... Read More →


Monday February 10, 2020 11:45am - 1:15pm PST
Seaview Terrace 900 Newport Center Drive, Newport Beach, CA 92660

1:15pm PST

Innovation Strategy
Hear from leading innovative companies and thought-leading organizations about how they are embracing change, creating a culture of innovation, and driving growth.

Moderators
avatar for Christian Lewis

Christian Lewis

SVP of Business Development, Paciolan
Christian Lewis started his career at Paciolan in 2013 as Director of College Athletics managing business development and cultivating strategic relationships. He was promoted to Vice President of Business Development in 2017 and charged with leading a team responsible for new customer... Read More →

Speakers
avatar for Mike Lorenc

Mike Lorenc

Head of Industry - Ticketing & Live Events, Google
Mike heads up Google's Ticketing & Live Events category, working with key ticketing, music, sports, and live events clients covering Sports Leagues, Music/Concert Promoters, and Broadway advertisers.Mike is an adjunct professor at Michigan State University's Advertising Department... Read More →
avatar for Parker Duffey

Parker Duffey

President & CEO, Tailgate Guys
Parker has successfully led Tailgate Guys to substantial growth year after year while establishing successful partnerships with universities and bowl games spanning from Florida to Texas. Parker, his wife Melanie, a professor at Auburn University, and daughter Elizabeth James reside... Read More →
avatar for Kip Levin

Kip Levin

President & COO, FanDuel
Kip Levin is the President and Chief Operating Officer of FanDuel Group, an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. FanDuel Group consists of a portfolio of leading brands across gaming... Read More →
avatar for Adam Landsman

Adam Landsman

VP Business Development, CLEAR
Adam Landsman serves as the VP Business Development of CLEAR (clearme.com).

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 10, 2020 1:15pm - 2:15pm PST
Newport Coast 1-5

1:15pm PST

Rising Through the Ranks
Join us to hear leaders in our community who started their careers in ticketing, fundraising, and marketing, and are now senior leaders at their respective organizations.

Moderators
avatar for Dennis Dodd

Dennis Dodd

Sports Senior Writer, CBS Sports
Dennis Dodd has covered college football for CBS Sports since it was CBS SportsLine in 1998. He is one of only seven media members to attend all 16 BCS title games and has chronicled conference realignment as well as the start of the College Football Playoff. He's dabbled in NFL... Read More →

Speakers
avatar for Drew Martin

Drew Martin

Executive Senior Associate Athletics Director, External Affairs, University of Texas
avatar for Scott Wetherbee

Scott Wetherbee

Vice President and Director of Athletics, Eastern Michigan University
Wetherbee joins an Athletics Department that posted its best finish ever at 81st in the Learfield Directors' Cup Division I Standings, surpassing the 2002-03 campaign when it finished 86th. Overall, Eastern Michigan captured five Mid-American Conference championships in 2016-17 and... Read More →
avatar for Garrett Klassy

Garrett Klassy

Senior Deputy AD - External Operations, University of Nebraska
Garrett Klassy joined the Nebraska Athletic Department in July of 2019 as Senior Deputy AD - External Operations. Klassy oversees all of Nebraska's external units, including ticketing, development, marketing, licensing, communications, creative and emerging media and HuskerVision... Read More →
avatar for Travis Dabney

Travis Dabney

President & CEO, 12th Man Foundation
Dabney, A&M class of 1996, was named the head of Major Gifts in 2013 and was a lead fundraiser for the school’s massive Kyle Field redevelopment campaign. He was also heavily involved in fundraising efforts to construct several other football-specific facilities, as well as Blue... Read More →

Sponsors
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 10, 2020 1:15pm - 2:15pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

2:15pm PST

Coffee Break
Coffee Break

Monday February 10, 2020 2:15pm - 2:45pm PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

2:45pm PST

Innovation that will Revolutionize our Business
New technologies including mobile and virtual reality continue to grow in importance. Join us to hear from industry thought-leaders and technology titans who are changing the game with innovative ways to engage consumers and reinvent the customer experience.  

Moderators
avatar for EJ Liao

EJ Liao

VP, Product Management, Paciolan

Speakers
avatar for Jeff Rubin

Jeff Rubin

President & CEO, SIDEARM Sports
As the CEO of Sidearm Sports, Jeff provides digital strategy and products to one thousand clients in the collegiate sports space, including any NCAA Division 1 program and Power Five athletic departments. He graduated from Syracuse University, where he still teaches at the iSchool... Read More →
avatar for Monal Chokshi

Monal Chokshi

UX Research & Strategy Leader, Lyft
When Monal Chokshi started at Lyft in 2015 she was a team of one. Under her leadership, the UX Research team has now grown to 30 people and integrated into the product development process. She brings unique insight into consumer behavior on transportation to live events. Monal is... Read More →
avatar for Jorge Angarita

Jorge Angarita

Lead Product Designer, The Walt Disney Company
Jorge is a lead product designer at Disney Parks, Experiences and Products. Prior to working at Disney, Jorge has worked on the user experience of a wide variety of products; including search, digital advertising, 3D body scanners, and even hotels. He's learned that design helps businesses... Read More →
avatar for Danny Keens

Danny Keens

Senior Vice President, NextVR
Danny leads Content Acquisition, Programming, and Production for one of the world's most innovative technology platforms. Prior to NextVR he spent 4 years at Twitter as Head of Sports and Director of Media Partnerships. Danny started his career as a television producer for 15 years... Read More →

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 10, 2020 2:45pm - 3:45pm PST
Newport Coast 1-5

2:45pm PST

Leading Through Change
Embracing change is often difficult and leading people through this process can strengthen organizations. Hear stories and strategies of how leaders have changed the game to create a competitive advantage.

Moderators
avatar for Kim Damron

Kim Damron

CEO & President, Paciolan
As President and CEO of Paciolan, Kim manages the direction and vision for the entire company, including client satisfaction, retention and direction of all products, services and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging... Read More →

Speakers
avatar for Terry Tumey

Terry Tumey

Director of Athletics, Fresno State
Terrance J. "Terry" Tumey was appointed Fresno State Athletics' next Director of Athletics on Thursday, June 21, 2018 and officially started in his position on Aug. 1, 2018.Tumey most recently served as the Director of Athletics at Claremont-Mudd-Scripps, a unified Division III athletics... Read More →
avatar for Stephanie Curran

Stephanie Curran

Chief Executive Officer, Spokane Public Facilities District
Stephanie Curran, who started her career with the INB Performing Arts Center as a catering manager in 1995, leads operations of the Spokane Public Facilities District as of February 2018. She previously served as general manager of the convention center.
avatar for Brian Kelly

Brian Kelly

Senior Associate Athletics Director -- External Affairs, Georgia State University
Brian Kelly joined the Georgia State Department of Athletics in November 2014 and currently serves as Senior Associate A.D. for External Affairs. With this role, Kelly will oversee all aspects of the external unit, including ticketing, marketing, corporate sales, communications, video... Read More →

Sponsors
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 10, 2020 2:45pm - 3:45pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

3:45pm PST

Coffee Break
Coffee Break

Sponsors
avatar for Uptix by Givex

Uptix by Givex

VP Business Development -Uptix, Debbi Blackburn
Givex operates in over 55 countries, having processed more than 16 billion transactions since 1999 across a wide array of industries. The Givex Platform provides the tools that drive customer engagement while also accelerating operational efficiency through a merchant's physical... Read More →


Monday February 10, 2020 3:45pm - 4:15pm PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

4:15pm PST

Data Innovation
90% of the world's data has been created in the last three years. Learn how organizations are building data management strategies and putting systems and processes in place to take advantage of this trend to create value.

Moderators
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 25 years as a technologist, including 11 years in the ticketing industry, Keith oversees... Read More →

Speakers
avatar for Xiaokun Xu

Xiaokun Xu

Sr. Data Scientist, Amazon Studio
avatar for Rob Schneider

Rob Schneider

Chief Content, Development & Strategy Officer, Learfield IMG College
Leads corporate development for Learfield IMG College and drives innovation across content, data, and digital marketing teamsMember of SportsBusiness Journal‘s prestigious 2019 “Forty Under 40” classJoined Learfield in September 2018 as Chief Strategy and Development Officer... Read More →
avatar for Michael Bos

Michael Bos

Director of Ticket Operations, College Football Playoffs
Prior to joining the College Football Playoff in 2018, Michael Bos previously held the position of Senior Associate Athletics Director at the University of Texas-Austin. He began his career at Texas in the athletics ticket office. After a short stint administering websites for a mid-size... Read More →
avatar for Pat McQueen

Pat McQueen

Enterprise Sales Executive, Salesforce

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 10, 2020 4:15pm - 5:15pm PST
Newport Coast 1-5

4:15pm PST

Secrets of Successful Leaders
Hear from a distinguished panel of industry veteran leaders who will share their secrets for success, tips for career growth, and lessons learned throughout their careers.

Moderators
avatar for Andy Rawlings

Andy Rawlings

Chief Commerce Officer, Learfield IMG College
Assumed current role in December 2019 to oversee the company’s ANC, CLC, JPatton, Paciolan, Ticket & Seat Solutions business lines, as well as its Levy joint venturePreviously served five years as the company’s Chief Revenue Officer in a critical move to oversee the company’s... Read More →

Speakers
avatar for Jovan Overshown

Jovan Overshown

Senior Associate AD, External Affairs, Baylor University
Jovan Overshown serves as Senior Associate Athletics Director for External Affairs. She joined Baylor Athletics as Associate AD for Engagement in May 2017 after three years directing internal and external communications at The King’s University. Overshown oversees all aspects of... Read More →
avatar for Elizabeth Gray

Elizabeth Gray

Executive Director, Oklahoma City Civic Center Music Hall
avatar for Brad Mayne

Brad Mayne

President and CEO, IAVM
Brad Mayne leads the IAVM staff to accomplish the goals and strategic plans of the organization, as determined by the IAVM Board of Directors.
avatar for Mario Morris

Mario Morris

Deputy Athletics Director for Business Operations, University of Notre Dame
Mario Morris, who has served as the chief financial officer (CFO) for the University of Wisconsin athletics department since 2015, has been named the University of Notre Dame’s deputy athletics director for business operations. Morris joins the Notre Dame executive team in a newly... Read More →

Sponsors
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 10, 2020 4:15pm - 5:15pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

5:30pm PST

PACnet PREfest
Join us for food and drinks Monday evening at the new PACnet PREfest from 5:30 – 7:30 pm in the Atrium. See you there!

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Monday February 10, 2020 5:30pm - 7:00pm PST
Atrium 900 Newport Center Drive, Newport Beach, CA 92660

7:00pm PST

PACfest 80's Party
Join us for a funky fresh evening of networking, food, and drinks as we time travel to the '80s in honor of Paciolan's 40th Anniversary!

Paciolan was founded in 1980 and in true nostalgic form we want to party hardy. Come dressed in your most dope fashion such as: Flock of Seagulls hair, cutoff sweatshirts, pegged jeans, scrunchies, and more! Rock your totally rad threads while jamming to the live '80s music. There will be entertainment to the max, so whether you're a fly homeboy, bodacious material girl, headbanger, jock, dweeb, goth, or just want to have fun... you most definitely won't want to miss our phat PACfest this year!

It's going to be schweet!

Sponsors
avatar for Weldon, Williams & Lick, Inc.

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing
Weldon, Williams & Lick’s focus has always been on connection. The products and services we provide connect organizations to their fans and people to experiences. Whether it be a ticket to attend a game, the opera, or a museum exhibit, a souvenir is a powerful reminder of a memorable... Read More →


Monday February 10, 2020 7:00pm - 10:00pm PST
Hook and Spear Restaurant 900 Newport Center Drive, Newport Beach, CA 92660
 
Tuesday, February 11
 

7:00am PST

PACnet SoulCycle
Get ready to SWEAT after a fun night at PACfest for an upbeat 45-minute SoulCycle Class at Newport Beach SoulCycle. Emerge feeling energized, and ready to take on the amazing sessions ahead of you.

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday February 11, 2020 7:00am - 7:45am PST
Newport Beach SoulCyle 1177 Newport Center Drive, Newport Beach, CA 92660

8:15am PST

Continental Breakfast
Registration and Continental Breakfast

Tuesday February 11, 2020 8:15am - 9:00am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

9:00am PST

Annual Star Awards
Paciolan clients can nominate themselves for these sought-after awards by using the forms below in each category listed. After the submission deadline of December 13th, Paciolan will gather all submissions and pare them down to a select set of finalists in each category. Paciolan clients will then have an opportunity to vote on which submissions they think should win in each category.

Finalists will be honored and the winners will be announced at PACnet during the Annual Star Awards on Tuesday, February 11. 

Nominate your organization now!

Nomination Deadline: December 13, 2019

Award categories this year include:

Speakers
avatar for Christian Lewis

Christian Lewis

SVP of Business Development, Paciolan
Christian Lewis started his career at Paciolan in 2013 as Director of College Athletics managing business development and cultivating strategic relationships. He was promoted to Vice President of Business Development in 2017 and charged with leading a team responsible for new customer... Read More →
avatar for Deana Barnes

Deana Barnes

VP of Client Engagement, Paciolan


Tuesday February 11, 2020 9:00am - 9:45am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

9:45am PST

Coffee Break with Business Partners
Coffee Break with Business Partners

Tuesday February 11, 2020 9:45am - 10:15am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

10:15am PST

Growing your Donor Base
Bringing in new donors isn't easy.  Brush up on new techniques and technologies that can help you to identify prospects, encourage delivery of a compelling message and make it easy for donors to join.  

Moderators
avatar for Elsie Kuresa

Elsie Kuresa

Client Partner, Paciolan

Speakers
avatar for Chris Carney

Chris Carney

Senior CRM Manager, Paciolan
avatar for Adrian Pina

Adrian Pina

Assistant Director, Annual Giving, Auburn University
avatar for Natasha Frisch

Natasha Frisch

Senior Digital Marketing Strategist, Paciolan
avatar for Mitch Straub

Mitch Straub

Senior Associate Director of Athletics, CAF, Washington State University
avatar for Mitchell Muller

Mitchell Muller

Sr. Account Executive, Snap! Advance

Sponsors
avatar for Snap! Advance

Snap! Advance

Chief of Staff, Scott Heric
We believe in empowering our partners and making life easier. Through our integrated approach with comprehensive digital strategy and cutting-edge technology we maximize donor acquisition and participation.


Tuesday February 11, 2020 10:15am - 11:15am PST
Grand Ballroom E-F

10:15am PST

PAC Platform Tips & Tricks
Hear from Paciolan experts to learn ways to maximize the system, efficiently manage processes, and unlock improvements to your day-to-day activities.

Speakers
avatar for Caroline Fenton

Caroline Fenton

Sr Business Consultant, Paciolan
avatar for Kristi Dyer

Kristi Dyer

Sr. Applications Specialist, Paciolan

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday February 11, 2020 10:15am - 11:15am PST
Grand Ballroom A-B

10:15am PST

Innovative Strategies and Techniques for Digital Marketing
Learn the newest strategies and opportunities to acquire new fans, efficiently leverage new technologies, including machine learning, and execute sophisticated campaigns to drive ticket sales and grow revenue.

Moderators
avatar for Craig Ricks

Craig Ricks

CMO, Paciolan

Speakers
avatar for Jessica Onyepunuka

Jessica Onyepunuka

Assistant Athletic Director, Marketing, University of Southern California
Apps, Brands, Content, Digital, Everything!
avatar for Joe Mulford

Joe Mulford

Senior Associate Athletic Director, Chief Revenue Officer, University of California, Berkeley
avatar for Leah Baumgartner

Leah Baumgartner

Digital Media Strategist, Paciolan
avatar for Katie Thompson

Katie Thompson

Account Executive, Google

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Tuesday February 11, 2020 10:15am - 11:15am PST
Newport Coast 4-5

10:15am PST

Mobile-Only Thinking
Understand the holistic approach of why to move your organization fully into the mobile/digital space. What are the trends? What impacts decision making? What are examples that led to your shift?

Moderators
avatar for Tim Cavanaugh

Tim Cavanaugh

Client Partner, Paciolan

Speakers
avatar for Adam Dunn

Adam Dunn

Director, Annual Giving & Ticket Servicing, University of Michigan
avatar for Carole Dollins

Carole Dollins

Senior Vice President Of Ticketing, 12th Man Foundation
avatar for Bryan Goodall

Bryan Goodall

Associate Athletics Director of Ticket Operations, Illinois State University

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday February 11, 2020 10:15am - 11:15am PST
Grand Ballroom C-D

10:15am PST

Maximize your Revenue through Pricing and Distribution
Learn about new Paciolan product features focused on unlocking incremental revenue through pricing strategy and distribution.

Speakers
avatar for Shawn Pons

Shawn Pons

Head of Enterprise Products, Paciolan
avatar for Jeff Robins

Jeff Robins

Client Partner, Paciolan


Tuesday February 11, 2020 10:15am - 11:15am PST
Newport Coast 1-3

10:15am PST

The Health of the Season Ticket and Unique Ways to Offer Consumers Choices
Join us for an interactive discussion around ticket packaging and product positioning featuring season tickets, plans, flex passes, and other opportunities to meet consumer demand in a constantly changing environment.

Moderators
avatar for Gary Styve

Gary Styve

Client Partner, Paciolan

Speakers
avatar for Brian Pracht

Brian Pracht

Associate Athletics Director, University of Notre Dame
avatar for Matt Biggers

Matt Biggers

Associate AD/External Affairs/Chief Marketing Officer, University of Colorado
avatar for James Francis

James Francis

Senior Associate Athletics Director for External Operations, University of Arizona
avatar for Mitchell Klein

Mitchell Klein

National Director of Sales Operations, Broadway Across America
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday February 11, 2020 10:15am - 11:15am PST
Baycliff

11:15am PST

Coffee Break
Coffee Break with Business Partners

Tuesday February 11, 2020 11:15am - 11:30am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

11:30am PST

Capital Campaign Success
Learn from leadership at large and small organizations about executing successful capital campaigns. Identify prospects and opportunities, communicate your story and reach your milestones and goals.

Speakers
avatar for Kurt Pottkotter

Kurt Pottkotter

Deputy Director of Athletics, Southern Methodist University
avatar for Kelly Hanson

Kelly Hanson

Product Manager, Paciolan
avatar for Dedan Brozino

Dedan Brozino

Chief Development Officer, Rose Bowl Stadium
avatar for Jennifer Colley

Jennifer Colley

Associate Athletics Director, TCU Frog Club
avatar for Josh McCowan

Josh McCowan

Senior Associate AD of Development, Ahearn Fund/Kansas State University

Sponsors
avatar for Snap! Advance

Snap! Advance

Chief of Staff, Scott Heric
We believe in empowering our partners and making life easier. Through our integrated approach with comprehensive digital strategy and cutting-edge technology we maximize donor acquisition and participation.


Tuesday February 11, 2020 11:30am - 12:30pm PST
Grand Ballroom E-F

11:30am PST

Preparing your Organization for Staff Turnover
Employee turnover is a fact of life. How can you plan for it? Hear from tenured Paciolan and peer organization staff members on core strategies for preparing your organization with documentation and knowledge sharing.

Moderators
avatar for CJ Hertrich

CJ Hertrich

Sr. Implementation Consultant, Paciolan

Speakers
avatar for Corinne Hahn

Corinne Hahn

Director of Ticket Operations, University of Denver
avatar for Tyler Hooper

Tyler Hooper

Assistant Ticket Manager, Michigan State University
avatar for Julian Bowman

Julian Bowman

Senior Director of Marketing, Spectra: Dallas Fair Park

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday February 11, 2020 11:30am - 12:30pm PST
Baycliff

11:30am PST

Synergies from Working Across Multiple Partners to Provide a Powerful Solution
Share ideas with leading institutions who are taking advantage of integrated strategies and partnerships to engage customers and drive sales.

Moderators
avatar for Zaundra Butler

Zaundra Butler

Digital Marketing Manager, Paciolan

Speakers
avatar for Josh Rose

Josh Rose

Chief Business Officer, Fevo
Everything is better together! Fevo is revolutionizing how groups purchase and attend live events. Fevo facilitates easy, hassle free group ticket sales for consumers with social sharing and split-pay, allowing groups to organically grow by inviting their friends and their friends... Read More →
avatar for Patrick Nowlin

Patrick Nowlin

Associate Athletic Director, University of Oklahoma
avatar for Jake Bye

Jake Bye

Executive Vice President, Learfield IMG College-Ticket Solutions
Former NFL executive Jake Bye has been named executive vice president for Learfield IMG College Ticket & Seat Solutions. Bye will oversee a team based in offices nationwide and will report to Kim Damron, president, and CEO of Paciolan, a Learfield IMG College company.Bye brings nearly... Read More →

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Tuesday February 11, 2020 11:30am - 12:30pm PST
Grand Ballroom A-B

11:30am PST

Creating the Best Mobile Journey
Hear strategies of maximizing your mobile channel and optimizing based on data. Utilize Paciolan's mobile-only thinking to help shift your customer base to the same philosophy.

Moderators
avatar for Brett Giacomino

Brett Giacomino

Senior EOS, Paciolan

Speakers
avatar for Chris Celona

Chris Celona

Associate Athletic Director, Ticket Sales and CRM, University of Arizona
avatar for Jason Bunger

Jason Bunger

Director of Ticket Operations, Purdue University
avatar for Spencer McAnally

Spencer McAnally

Director of Marketing, Clemson University

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday February 11, 2020 11:30am - 12:30pm PST
Newport Coast 4-5

11:30am PST

Fan Experience for the Instant Gratification Generation
Consumer preferences are changing. What may have seemed like a concierge service is now perceived as a less than desired customer support experience. Share insights on how to create a great fan experience for online users.

Speakers
avatar for Karen Warther

Karen Warther

Product Manager, Paciolan
CF

Chris Flores

Assistant AD Ticket Operations and CRM, NC State
avatar for Paul Bezdicek

Paul Bezdicek

Assistant AD of Ticket Operations and Data Analytics, Bowling Green State University


Tuesday February 11, 2020 11:30am - 12:30pm PST
Newport Coast 1-3

11:30am PST

Maximize Yield and Ticket Sales with Distribution and Reach Partners
Hear ideas and opportunities to leverage your secondary and distribution partnerships to unlock incremental revenue and connect with new customers. We'll discuss pricing and yield management, strategies to sell the most tickets possible as well as unique distribution partnership opportunities.

Moderators
avatar for Steve Demots

Steve Demots

CRO, Paciolan
As Chief Revenue Officer, Steve is in charge of industry strategy including developing new business opportunities and solidifying long-term partnerships. An integral part of the Paciolan team, he manages all aspects of the client-facing business, including the teams leading business... Read More →

Speakers
avatar for Akshay Khanna

Akshay Khanna

GM of Sports, StubHub
avatar for Adam Budelli

Adam Budelli

Partnerships & Business Development, StubHub
avatar for Neil Viserto

Neil Viserto

Vice President of Sales, Los Angeles Angels
Beginning his ninth season with the Club, Viserto is the Angels Vice President of Sales. He oversees sales and marketing of tickets, premium suites, corporate sponsorship, and new media. He previously served as the Angels Director and Senior Director of Corporate Sales during his... Read More →

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday February 11, 2020 11:30am - 12:30pm PST
Grand Ballroom C-D

12:30pm PST

Taco Tuesday Lunch
Grab some grub and refuel!

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Tuesday February 11, 2020 12:30pm - 1:30pm PST
Seaview Terrace 900 Newport Center Drive, Newport Beach, CA 92660

1:30pm PST

Tuesday Afternoon Keynote with Jon Gordon
Jon Gordon is passionate about developing positive leaders, organizations, and teams.

Jon Gordon's best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits. He is the author of 16 books including 7best-sellers: The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership, The Power of a Positive Team and his latestThe Coffee Bean. Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends and in numerous magazines and newspapers. His clients include The Los Angeles Dodgers, The Atlanta Falcons, CampbellSoup, Dell, Publix, Southwest Airlines, LA Clippers, Miami Heat, Pittsburgh Pirates, BB&T Bank, Clemson Football, Northwestern Mutual, Bayer, West Point Academy and more.

Jon is a graduate of Cornell University and holds a Masters in Teaching from Emory University. He and his training/consulting company are passionate about developing positive leaders, organizations, and teams.


Speakers
avatar for Jon Gordon

Jon Gordon

Keynote Speaker

Sponsors
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Tuesday February 11, 2020 1:30pm - 2:30pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

2:30pm PST

Coffee Break
Coffee Break with Business Partners

Tuesday February 11, 2020 2:30pm - 3:00pm PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

3:00pm PST

Getting the Second (and Third and Fourth) Donation
Developing loyal, consistent donors contributes to the long term success of your organization, yet your donor base is multi-faceted and spans multiple generations. How can you reach them all? Learn what strategies are working for your peers to ensure engagement across a broad donor community, leading to consistent renewals and higher rates of giving.

Moderators
avatar for Jennifer Miller

Jennifer Miller

Director of Product Innovation, Paciolan

Speakers
avatar for Mike Richey

Mike Richey

Executive Sr Associate A.D./Bulldog Club & Ticket Operations, Mississippi State University
avatar for Nick Fulton

Nick Fulton

Director of Growth & Innovation, UNC Rams Club
avatar for Ryne Toole

Ryne Toole

Director of the All For One Fund, Xavier University Athletics

Sponsors
avatar for Snap! Advance

Snap! Advance

Chief of Staff, Scott Heric
We believe in empowering our partners and making life easier. Through our integrated approach with comprehensive digital strategy and cutting-edge technology we maximize donor acquisition and participation.


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Newport Coast 5

3:00pm PST

Venue Renovation Best Practices and Tactics to Ensure a Smooth Selling Process
We'll dive deep into how to set up and prepare for sales through venue renovations including how to manage seating changes, manifest and pricing set up, relocation of customers and how to efficiently manage renewals. Hear from Paciolan experts and peers for a successful renovation strategy.

Moderators
avatar for Chris Nicoll

Chris Nicoll

Project Coordinator, Paciolan

Speakers
avatar for John King

John King

Assistant AD for Ticket Operations, Mississippi State University
avatar for Gloria Ramirez

Gloria Ramirez

Associate Director, University of Southern California
avatar for TJ Octavio

TJ Octavio

Senior Director, Ticket Operations, Spectra: Wells Fargo Center

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Grand Ballroom A-B

3:00pm PST

From FanOne to FanTwo - Next Level Strategies for Marketing Automation and Salesforce
Join us for a deeper dive into innovative best practices and strategic techniques to maximize your marketing automation and Salesforce CRM systems to personalize communication, fuel the sales funnel, and grow your database. (Session 2)

Speakers
avatar for Chris Carney

Chris Carney

Senior CRM Manager, Paciolan
avatar for Kyle Murphy

Kyle Murphy

Director, FanOne Marketing Services, Paciolan
avatar for Rob Kristiniak

Rob Kristiniak

Associate Athletic Director of Sales, Service & Ticket Operations, University of Washington
avatar for David Hirx

David Hirx

Director of Season Ticket Membership, Stanford University

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Baycliff

3:00pm PST

So You've Got Marketing Automation and Salesforce, Now What?
While marketing automation and Salesforce CRM provide access to new and exciting customer engagement and revenue generation opportunities; change can be difficult. Hear from our experts and recently implemented customers on strategies and techniques to help maximize the technology from day one. (Session 1)

Moderators
avatar for Andrew Campbell

Andrew Campbell

CRM Analyst, Paciolan
avatar for Victoria Ho

Victoria Ho

Digital Marketing Specialist, Paciolan

Speakers
avatar for Travis Cameron

Travis Cameron

Assistant Athletic Director, University of Minnesota
avatar for Micayla Baker

Micayla Baker

Design Coordinator, Oklahoma City Civic Center Music Hall

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Newport Coast 4

3:00pm PST

Mobile Implementation & Opportunities Moving Forward
Share mobile strategies and techniques to encourage consumer behavior and build mobile momentum. These best practices will help to identify efforts to increase education, adoption, engagement and additional revenue with your customers.

Moderators
avatar for Michaela Patt

Michaela Patt

Marketing Automation Manager, Paciolan

Speakers
avatar for Mark Baker

Mark Baker

Digital Marketing Specialist, Paciolan
avatar for Markeisha Everett

Markeisha Everett

Assistant Athletic Director, University of Pittsburgh
avatar for Mike Castle

Mike Castle

Assistant AD, Ticket Sales and Operations, Georgia Tech
avatar for Tim Messa

Tim Messa

Director of Ticket Operations, Louisiana State University

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Grand Ballroom C-D

3:00pm PST

Simplify Your Life as a Director of Ticket Operations
Learn about new PACLive product features released this past year focused on innovation, simplification, and ease-of-use.

Speakers
avatar for Shawn Pons

Shawn Pons

Head of Enterprise Products, Paciolan


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Newport Coast 1-3

3:00pm PST

Elevating the Customer Journey Through Every Aspect of the Event
Learn strategies from dynamic executives and industry leaders to provide an unmatched customer journey from purchase to participation. We'll dive into parking, ticket insurance, and venue/game-day experiences that will keep your customers coming back again and again.

Moderators
avatar for Maureen Andersen

Maureen Andersen

CEO, INTIX

Speakers
avatar for Bryan Derbyshire

Bryan Derbyshire

CEO & Founder, Protecht
avatar for Jason Heggemeyer

Jason Heggemeyer

Associate Director of Athletics, Ticketing and Sales & Customer Service, University of Illinois
avatar for Tony Albanese

Tony Albanese

Chief Strategy Officer, ParkHub
avatar for Brent Fletcher

Brent Fletcher

Associate Athletics Director, Ticket Services, Texas Tech University

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday February 11, 2020 3:00pm - 4:00pm PST
Grand Ballroom E-F

4:00pm PST

Coffee Break
Coffee Break with Business Partners

Tuesday February 11, 2020 4:00pm - 4:45pm PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

4:45pm PST

Round Tables - Operational Best Practices
Learn about best practices for optimal system management and set-up. This session will feature an interactive discussion with Paciolan subject matter experts and peer sharing.

Speakers
avatar for Maja Hansen

Maja Hansen

Implementation Consultant, Paciolan
avatar for CJ Hertrich

CJ Hertrich

Sr. Implementation Consultant, Paciolan

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday February 11, 2020 4:45pm - 5:45pm PST
Newport Coast 5

4:45pm PST

Round Tables - Mid-Majors
Share unique solutions to challenges that are faced by mid-major college athletics organizations. This session will feature interactive discussion, peer sharing and brainstorming to uncover opportunities as a community.

Moderators
avatar for Graham Brown

Graham Brown

Director of Operations, TicketsWest
avatar for Nick Erban

Nick Erban

Client Partner, Paciolan
avatar for Dusty Kurtz

Dusty Kurtz

President, Paciolan
President, TicketsWest.Com, Inc.
avatar for Freddie Mercer

Freddie Mercer

TW Regional Manager, TicketsWest
avatar for Joseph Regalado

Joseph Regalado

CRM Analyst, Paciolan
avatar for Scott Stowell

Scott Stowell

Client Partner, Paciolan

Speakers
avatar for Robert Smith

Robert Smith

Account Manager, TicketsWest

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Tuesday February 11, 2020 4:45pm - 5:45pm PST
Grand Ballroom E-F

4:45pm PST

Round Tables - Pro Sports / Arts / Arenas
Share unique solutions to challenges that are faced by like-minded organizations. This session will feature interactive discussion, peer sharing and brainstorming to uncover opportunities as a community.

Speakers
avatar for Amy Craig

Amy Craig

Senior EOS, Paciolan
avatar for Jim Clay

Jim Clay

Client Partner, Paciolan

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday February 11, 2020 4:45pm - 5:45pm PST
Newport Coast 1-4

4:45pm PST

Round Tables - Colleges
Share unique solutions to challenges that are faced by college athletics organizations. This session will feature interactive discussion, peer sharing and brainstorming to uncover opportunities as a community.

Speakers
avatar for Liz Kelley

Liz Kelley

Client Partner, Paciolan
avatar for Gary Styve

Gary Styve

Client Partner, Paciolan


Tuesday February 11, 2020 4:45pm - 5:45pm PST
Grand Ballroom A-D

4:45pm PST

Capitalizing on the eSports Phenomenon
eSports is one of the biggest trends in live entertainment. Hear from industry experts and eSports leaders on how they are tapping into opportunities to host eSports games and events at their venues and taking advantage of getting in front of this growing trend.

Moderators
avatar for Jeff Robins

Jeff Robins

Client Partner, Paciolan

Speakers
avatar for Mark Deppe

Mark Deppe

Director, University of California, Irvine
avatar for John Fazio

John Fazio

Nerd Street Gamers
avatar for Joe Marsh

Joe Marsh

CEO of T1 Entertainment & Sports, T1 Entertainment & Sports

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday February 11, 2020 4:45pm - 5:45pm PST
Baycliff

5:45pm PST

Tuesday Night Reception with Business Partners
Enjoy a cocktail as you meet up with new friends and business partners. Also, be sure to play the Golden Ticket game at the party for a chance to win one of two $100 gift cards and the grand prize!

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday February 11, 2020 5:45pm - 7:00pm PST
Ballroom Foyer

7:15pm PST

Red-O Fiesta Night
Enjoy a festive night out in Newport Beach, CA! Join us for a night of cocktails, appetizers, and networking with your peers at Red-O.

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Tuesday February 11, 2020 7:15pm - 10:00pm PST
Red-O 143 Newport Center Dr, Newport Beach, CA 92660
 
Wednesday, February 12
 

8:00am PST

Continental Breakfast
Breakfast

Wednesday February 12, 2020 8:00am - 9:00am PST
TBA 5192 California Ave Ste 100, Irvine CA 92617

9:00am PST

Implementing and Maintaining Integrations & Partnerships
Managing multiple partnerships across seasons can be complex. Hear from peer organizations leading the charge in successfully balancing their portfolio of partners.

Speakers
avatar for Bridget Crossett

Bridget Crossett

Assistant Ticket Manager, University of Iowa
avatar for Holdyn Halperin

Holdyn Halperin

Assistant AD / Ticket Operations, University of Miami
avatar for Lindsey Wyatt

Lindsey Wyatt

Business Consultant, Paciolan
avatar for Braden Mason

Braden Mason

Box Office Manager, Spectra: Crown Coliseum Complex

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Wednesday February 12, 2020 9:00am - 10:00am PST
Cardiff

9:00am PST

Automation, Salesforce, Digital Marketing and the Sales Funnel
Share insights and best practices from your peers and experts who will discuss how to efficiently utilize all of the tools available to you to drive sales including digital marketing, marketing automation, and Salesforce.

Moderators
avatar for Natasha Frisch

Natasha Frisch

Senior Digital Marketing Strategist, Paciolan
avatar for Michaela Patt

Michaela Patt

Marketing Automation Manager, Paciolan

Speakers
CF

Chris Flores

Assistant AD Ticket Operations and CRM, NC State
avatar for Keith Bretzius

Keith Bretzius

Digital Director, Michigan Athletics, University of Michigan

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Wednesday February 12, 2020 9:00am - 10:00am PST
Newport Coast 4-5

9:00am PST

Streamline Development Operations
Learn about the recent and upcoming PAC Fund updates that improve efficiency and relevance and remove tedious tasks related to gift processing and management.

Speakers
avatar for Kelly Hanson

Kelly Hanson

Product Manager, Paciolan


Wednesday February 12, 2020 9:00am - 10:00am PST
Baycliff

9:00am PST

Optimizing Secondary Ticket Sales
Learn about the best plans, strategies, and marketing concepts to maximize your secondary ticketing initiatives.

Moderators
avatar for Adam Spratt

Adam Spratt

Senior EOS, Paciolan

Speakers
avatar for Colin Hargis

Colin Hargis

Senior Associate AD/Marketing and Ticket Services, NC State
avatar for Alexis Williams

Alexis Williams

Associate Athletics Director for Ticket Sales & Operations, University of Houston
avatar for Steve Gugliucci

Steve Gugliucci

Associate Director, Athletic Ticket Office, University of Alabama

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Wednesday February 12, 2020 9:00am - 10:00am PST
Laguna Sunset

9:00am PST

Revenue Optimization: Yield Management vs. Brand Protection
How do you protect your budget when the season doesn't go as planned on the field, or if you had Hamilton or an amazing concert series last season but this season is not as strong? Join us for an interactive discussion and collaborate on ideas on how to maximize revenue opportunities.

Moderators
avatar for Tim Cavanaugh

Tim Cavanaugh

Client Partner, Paciolan

Speakers
avatar for Phil Wang

Phil Wang

Senior Associate Athletics Director, UC Irvine
avatar for Jamie Vosmeier

Jamie Vosmeier

Vice President Sales & Marketing, Fox Theatre
avatar for Brad Wurthman

Brad Wurthman

Senior Associate Athletics Director, External Operations, Virginia Tech
avatar for Joni Smoller

Joni Smoller

Senior Associate AD for External Relations, Kansas State University

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Wednesday February 12, 2020 9:00am - 10:00am PST
Newport Coast 1-3

10:00am PST

Break
Break

Wednesday February 12, 2020 10:00am - 10:15am PST
Ballroom Foyer

10:15am PST

tFund to Pac Fund Conversion Prep
The transition from tFund to PacFund provides organizations with the opportunity to rethink the structure of your fund data. Join us as we walk through new concepts, Platform screens, and tools to prepare you for your conversion.

Speakers
avatar for Keith Gotowicki

Keith Gotowicki

Sr Implementation Consultant, Paciolan
avatar for Pauleen H Wright

Pauleen H Wright

Sr Business Consultant, Paciolan

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Wednesday February 12, 2020 10:15am - 11:15am PST
Cardiff

10:15am PST

Innovations and Best Practices for Digital Marketing and FanOne
Join us to discuss best practices with marketing automation, CRM and digital marketing to create integrated, comprehensive programs. We will share ideas around leveraging first and third-party data to enrich fan engagement, lead generation, and customer retention.

Moderators
avatar for Kate Hammond

Kate Hammond

Digital Marketing Specialist, Paciolan
avatar for Alex Meshot

Alex Meshot

Senior Digital Media Specialist, Paciolan
avatar for Joseph Regalado

Joseph Regalado

CRM Analyst, Paciolan

Speakers
avatar for Emily McLaughlin

Emily McLaughlin

Assistant Athletics Director, Marketing, Stanford University
avatar for Aly Knight-Grubb

Aly Knight-Grubb

Director of Marketing, Fox Theatre
avatar for Grant Duncan

Grant Duncan

Assistant Athletic Director, Marketing, Virginia Tech

Sponsors
avatar for Dynasty Sports & Entertainment

Dynasty Sports & Entertainment

Dynasty Sports & Entertainment was formed by seasoned industry experts from the primary and secondary market with the goal of helping rights holders accomplish their ticketing objectives through pricing, distribution, and fulfillment services.  Dynasty aligns with partners to maximize... Read More →


Wednesday February 12, 2020 10:15am - 11:15am PST
Newport Coast 4-5

10:15am PST

Cutting Through Data to Get Insights
Join us as we show how our new Data Platform can help automate data discovery and provide Fundraising insights.

Speakers
avatar for Kevin Willis

Kevin Willis

Senior Product Manager, Paciolan


Wednesday February 12, 2020 10:15am - 11:15am PST
Baycliff

10:15am PST

Innovative Solutions with Ballena
Hear advanced and progressive ways your peers are leveraging Ballena to engage fans and sell more tickets. We'll share strategies and techniques to enable season ticket relocation/upsells, unique parking solutions and more.

Moderators
avatar for McKenzie Robertson

McKenzie Robertson

Project Coordinator, Ballena Technologies

Speakers
avatar for Katie Wisdom

Katie Wisdom

Director Of Ticket Operations, Ole Miss
avatar for Alex Berlin

Alex Berlin

Director of Ticket Operations, University of Pittsburgh
avatar for Dan Riester

Dan Riester

Director of Ticket Gifts and Analytics, Texas Christian University

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Wednesday February 12, 2020 10:15am - 11:15am PST
Laguna Sunset

10:15am PST

Building the Brand and Elevating the On-Site or In-Venue Experience to Drive Attendance
Maintaining attendance and getting customers to come to all of your events continues to be a growing opportunity for the community. Hear how leading institutions are tackling these challenges by creating unique and unmatched experiences at the venue or on game-day to provide an incredible experience, drive attendance, and elevate ticket sales.

Moderators
avatar for Jaime Koteen

Jaime Koteen

Client Partner, Paciolan

Speakers
avatar for Patrick Nowlin

Patrick Nowlin

Associate Athletic Director, University of Oklahoma
avatar for Lauren Belisle

Lauren Belisle

Associate Athletics Director of Marketing, Virginia Tech
avatar for Nevada Colwell

Nevada Colwell

Marketing/Digital Media Supervisor, Las Vegas Events

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Wednesday February 12, 2020 10:15am - 11:15am PST
Newport Coast 1-3

11:15am PST

Break
Break

Wednesday February 12, 2020 11:15am - 11:30am PST
Ballroom Foyer

11:30am PST

Google Analytics and Ecommerce Best Practices
Join us as we explore the power of Google Analytics including actionable opportunities that you can deploy at your venue to increase conversions and drive revenue.

Moderators
avatar for Mark Baker

Mark Baker

Digital Marketing Specialist, Paciolan
avatar for Greg Koteen

Greg Koteen

Senior EOS, Paciolan

Speakers
avatar for Dustin Coder

Dustin Coder

Director, Ticket Operations, University of California, Berkeley


Wednesday February 12, 2020 11:30am - 12:30pm PST
Newport Coast 1-3

11:30am PST

Building Your Personal Brand
On social, in person or in the industry your brand reflects your persona and offers both you and your organization business opportunities. Discuss how to continue to build and grow your personal brand to realize future opportunities.

Speakers
avatar for Jacque Holowaty

Jacque Holowaty

Vice President Client Experience & Ticketing, Spectra
Jacquelyn Holowaty’s career includes extensive experience in venue management, box office and ticketing and in establishing new venue procedures. In her current role, Holowaty works closely with Spectra venues to integrate ticketing technology and create new revenue-generating... Read More →

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Wednesday February 12, 2020 11:30am - 12:30pm PST
Newport Coast 4-5

12:30pm PST

Closing Luncheon Keynote
I knew my journey could impact others. 
When Jake was 8 months old, he was diagnosed with a rare form of eye cancer, retinoblastoma. The disease claimed his left eye before the tender age of one and in November 2009 Jake lost his right eye after battling cancer for 12 years. Jake wrote a book when he was 8 years old to uplift and encourage other children who were battling cancer and other diseases. Jake has shared his book and faith with countless others, including both adults and children that have been touched by his story. Jake has also just published his second book, "Open Your Eyes", which was released in January 2014.

Jake is also a life-long University of Southern California football fan. He had the opportunity to meet the entire coaching staff and the team as well as spend precious moments with the team leading up to his surgery and the weeks that followed. Meeting Coach Carroll and the team was a special experience for both Jake and the Trojans. These relationships assisted Jake beyond measure during some of his most trying times and some of these relationships have grown into special friendships - especially with Coach Carroll.

With Jake's recent fame, he has had the opportunity to share his book and speak about his experiences and faith in front of corporations, schools, service organizations and congregations. Jake played football and golf in high school and was on the USC football team as one of the long snappers. During USC's game against Western Michigan on September 2nd, 2017, Jake made history as the first one hundred percent blind player to snap in a college football game. Jake loves to help and serve others. Jake is not afraid to challenge himself or challenge others and has personally raised his expectations for his own life. Jake's faith and attitude have been an inspiration to others and his belief in making the most out of life continues to motivate those around him.

Jake can be followed at OpenYourEyes.org.

Speakers
avatar for Jake Olson

Jake Olson

Keynote Speaker

Sponsors
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Wednesday February 12, 2020 12:30pm - 2:00pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

2:00pm PST

Break
Break

Wednesday February 12, 2020 2:00pm - 2:30pm PST
Ballroom Foyer

2:30pm PST

Back to Basics eVenue Training
Whether you're a new Pac user or a seasoned veteran, or just interested in learning what drives online conversions, spend some hands-on time with our team of eVenue experts. You'll get a quick refresher on online "do's" and "don'ts" plus a deep dive into advanced features and best practices.

Speakers
avatar for EOS Team

EOS Team

Paciolan


Wednesday February 12, 2020 2:30pm - 4:00pm PST
Cardiff

2:30pm PST

FanOne Marketing Automation Powered by Adobe Campaign
Bring your laptops for a hands-on training session navigating the Adobe Campaign email marketing platform. You will learn how data is populated from Paciolan and other sources, how to filter and segment data in order to develop target audiences, and how to effectively utilize the email campaign builder. Additional topics will include manually uploading contact lists, incorporating variable content for personalized messaging, and various best practices tips & tricks.

Speakers
avatar for Crystal Baird

Crystal Baird

Sr. Customer Support Specialist, Paciolan


Wednesday February 12, 2020 2:30pm - 4:00pm PST
Newport Coast 4

2:30pm PST

PAC Mail Powered by Cheetah Digital
Bring your laptops for a hands-on training session navigating the Cheetah Digital email marketing platform. You will learn what data is transferred from Paciolan, how to use that data to filter various audiences, how to update your mobile responsive design templates to create effective message campaigns, and the reports available to determine campaign success. Additional topics will include manually uploading contacts from a file, various personalization options, and using dynamic content to ensure patrons receive information most relevant to them.

Speakers
avatar for Tim Yarnell

Tim Yarnell

Implementation Consultant, Paciolan


Wednesday February 12, 2020 2:30pm - 4:00pm PST
Laguna Sunset

2:30pm PST

Salesforce CRM
Whether you're just getting started, a Salesforce vet, or interested in learning what makes Salesforce the world's leading CRM solution, spend some hands-on time with our team of expert administrators. You'll get a quick refresher on Salesforce basics, learn how Salesforce interacts with Paciolan, marketing automation, and other third-party data, plus a deep dive into Salesforce reports and dashboards. Additional topics will include custom fields, user layouts, and field security.

Speakers
avatar for Chris Carney

Chris Carney

Senior CRM Manager, Paciolan


Wednesday February 12, 2020 2:30pm - 4:00pm PST
Newport Coast 5